AxSys recognise the significance of good training in ensuring the effective use of Excelicare and the specific clinical modules developed within it, so that benefits of the system are realised fully, and users feel comfortable in adopting the system as well as any change that it may usher in. Training is available to all users of Excelicare, with a structured and flexible training program designed to address specific requirements.
To achieve the right level of training, discussions are held between AxSys and the client to analyse the training requirements for different groups of users, and a training program is designed to meet these needs. Training for clinical and secretarial staff is generally focused on their specific clinical modules and processes. Super users and system administrators are given in-depth training on the whole system especially the maintenance modules. A "train the trainer" approach ensures that the correct knowledge base is established, enabling super users to support their users with confidence. AxSys also run specialised courses to train specific users on the Designer Toolkit, Ad Hoc Query Builder and other technical modules.
Training is held at our dedicated facilities in Paisley, Scotland, which afford an educational environment where delegates are tutored in an interactive manner. Training may also be provided at the client site if preferred and appropriate facilities are available. A key training component of a project may also include on-site training support when the system goes live as we recognise the importance of initial hand holding in providing reassurance to users and encouraging acceptance of a new system.
Tutorials form the core of the training with each delegate interacting with a training database in learning the application. A training database may also be set up at the client site enabling users to familiarise themselves with the system without having a fear of making mistakes in the live system. Training documents are provided in booklet format.
Users need have no prior technical knowledge although basic computer skills and knowledge of Microsoft Windows applications like Word etc. are an advantage and super users may benefit from knowledge of applications such as MS Access.
The flow chart below shows the various steps that define the training requirements:
