AxSys Technology place great importance on the support of our clients. We take pride in ensuring that all our clients receive an excellent level of support at all times.
All support services are provided on the basis of pre-agreed terms with the client. This may be first or second-line support of our applications.
The main services provided by our Support Department include:
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Technical support for the planning and implementation of AxSys Technology's applications and the standard Microsoft technologies that we use e.g. Microsoft SQL Server 2000, Microsoft Windows Server 2003 & Internet Information Services |
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A dedicated Help Desk providing technical and user support |
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Remote support of our clients'installations |
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Support of end-users when systems go live |
Our normal managed Help Desk service is available from 8.00am to 6.00pm. Qualified software engineers from AxSys, based at our office in Paisley, Scotland, are present during these hours to provide immediate technical response.
