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Requirements based on defined partnership levels. | | |
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| Depending on the level of partnership with AxSys, requirements include the following: |
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Pipeline review and sales forecast:
Channel Partners work side-by-side with a Channel Manager and share pipeline information and keep open communication for all potential accounts.
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On-site demo system:
A live demonstration system is necessary to illustrate the powerful capabilities of Excelicare. By having a demo system on-site, partners become proficient in Excelicare and potential customers have an opportunity to interact with the system.
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Technical Support:
Distributors are required to install and maintain Excelicare. Maintenance includes first-level technical support; AxSys' Help Desk is responsible for second-level escalation and/or other support issues. Distributors will receive a portion of the annual maintenance for providing these services.
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Training and Verification:
Distributors will become self-sufficient in the sale and support of Excelicare. Within sixty days of signing the Channel Partner agreement two technical support staff will need to be fully trained on Excelicare. Resellers are required to have at least one sales executive attend sales training.
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Channel Partner Agreement:
Channel Partners must agree to all terms and conditions of the partner agreement. Since partners are responsible for payment to AxSys, all partners must first qualify for and have the appropriate credit rating required by the AxSys finance department.
The goal of these requirements is to ensure a self-sufficient sales organisation that is fully engaged in selling (and servicing, if applicable) AxSys solutions.
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